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OUR SERVICE

Through its focus on the unique challenges facing small and mid-size hospitals, RCS has developed a service that provides quality patient account management and access to additional expert resources for less than the average cost of an experienced full-time manager. Mentoring of key personnel has proven to be one of the most essential benefits of this process.

The Virtual Manager begins with an intensive on-site analysis and organization of a facility's patient accounting department and staff. RCS works with staff and management to set goals, establish policies and procedures, and develop protocols for ongoing communications between RCS and the patient accounting department.

RCS then begins remote management of the patient accounting department and routine monitoring of performance standards. Through remote and on-site communications customized to the needs of the facility, RCS maintains contact with patient accounting staff, hospital departments and management, third-party payers, and vendors.