>> The Challenge
>> Our Service
>> Our Approach
>> Benefits

OUR APPROACH

Phase I: Onsite Review

• Meet with key management to gain an understanding of primary concerns and objectives
• Review departmental procedures and revise/supplement as necessary
• Observe department staff
• Identify lead staff to perform specific management tasks as directed by RCS
• Realign existing staff as necessary to optimize department performance
• Establish and implement short-term (3-6 months) performance standards
• Create reference files of third-party payer contracts, policies, procedures, outside venders, etc.
• Establish remote access link between RCS and hospital's patient accounting system
• Set up dedicated telephone line for automatic rollover to RCS
• Create, review and finalize Operations Plan with help of senior management and staff

Phase II: Active Virtual Management

• Remotely monitor patient account data and system financial reports
• Monitor key financial reports
• Monitor key performance reports with emphasis on cash flows
• Communicate with third-party payers on contract and reimbursement matters through internet access and other forms of communication
• Communicate with ancillary service departments as needed
• Interpret regulatory updates and communicate to staff as needed
• Conduct regular conference calls with key staff to review department performance and status of management tasks assigned
• Provide key staff and senior management with regular updates of department's performance through telephone calls, e-mails and periodic onsite meetings