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THE CHALLENGE
If your facility is like most, it has become an ongoing struggle to establish and maintain
adequate Patient Access procedures due to constant government/third-party insurance
changes, staff turnover, training and system limitations. This common situation often results
in registration errors, little or no pre-verification of insurance coverage, and the absence of an
effective collection policy for insurance deductibles and co-pays. But how do you implement
the critical changes necessary for lasting improvement?
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