>> The Challenge
>> Our Service
>> Our Approach
>> Benefits

OUR APPROACH

• In-depth discussions with senior management to understand concerns and establish the program objectives
• Customized review of operations, including interviews of key management personnel responsible for the day-to-day oversight of various Patient Access processes
• Hands-on participation by senior RCS staff
• Validation of key information by appropriate hospital personnel
• Creation of applicable indices and benchmarks including:
• Overall scheduling rate for all non-urgent patients
• Overall insurance verification rate of scheduled patients
• Overall pre-registration rate of verified patients
• Insurance verification rate of unscheduled high-dollar outpatients within one business day
• Payment request rate for insurance co-pays/deductibles
• Real-time collection rate of insurance co-pays/deductibles
• Detailed analysis and documentation of all significant Patient Access processes, including identification of issues relating to compliance with HIPAA privacy regulations
• Timely completion of work. Our entire assessment is typically completed within four to six weeks after obtaining all pertinent information.
• Detailed management report containing all significant findings and opportunities