If your facility is like most, it has become an ongoing struggle to establish and maintain adequate Patient Access procedures due to constant government/third-party insurance changes, staff turnover, training and system limitations. This common situation often results in registration errors, little or no pre-verification of insurance coverage, and the absence of an effective collection policy for insurance deductibles and co-pays. But how do you implement the critical changes necessary for lasting improvement?
Revenue Cycle Solution's experienced Patient Access Consultants will analyze all aspects of your current Patient Access operations and focus on ways to improve use of scheduling, pre-registration and capture of pertinent account information.
Patient Access problems typically stem from multiple sources. They are most often the result of deficiencies in a number of areas including education, training, staffing levels, workflow, and/or poorly implemented computer software. Each deficiency must be addressed as part of a coordinated solution necessary to obtain long-term improvement.
Our Patient Access Review begins with the establishment of baseline measurements of a provider's Patient Access performance, including the development of applicable indices and benchmarks.
We'll send experienced Patient Access Consultants onsite to gather information necessary to assess department staffing, skills, processes and system usage. Our consultants work closely with your organization's existing multi-disciplinary teams with minimal disruptions to your daily operations.
We review the following areas and provide you with specific findings and recommendations:
We then complete a detailed operational assessment of the Patient Access process to identify deficiencies and opportunities for operational and financial improvements.
As a final step, we provide a written assessment report and supporting work plan of your overall Patient Access operations and recommendations for the creation, implementation and monitoring of workable solutions.